Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!

Job Purpose:
The Assistant Store Manager of Service and Operations provides leadership and direction to the store service and operations team. Through creating long-term strategies and leading company initiatives, the Assistant Store Manager, Service and Operations ensures maximum productivity, profitability, operational excellence, and compliance with company procedures.

Deliverables:

Oversees markdowns, activity and execution of service, loss prevention, event marketing, hiring, administrative work, cash handling, and managing return to vendor and supplies.

Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution.

Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation, promotion, and suggestive selling skills in the fitting rooms and at the cash wrap.

Leads overall store earnings by driving top line sales while managing controllable contribution.

Trains and monitors Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information.

Drives results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both our store team and our customers.

Generates and analyzes the customer survey and serves as a partner in the execution of any action plans to enhance the customer s in-store experience.

Manages and measures progress and results against key targets.

Ensures service, merchandising, and operational standards are met through company-defined practices and processes.

Spends at least 60% of the shift performing Manager On Duty tasks.

Knowledge, Skills, and Qualifications:

Must have at least 2 to 4 years of retail management experience. Prior retail store leadership experience preferred.

College degree or relevant technical or vocational training preferred.

Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.

Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.

Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.

Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.

Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.

At Forever 21, style isn t dictated It s inspired. Forever 21 is the leading fashion retailer of the latest trends and the season s hottest styles at can t-resist-prices. U.S. and international locations stay true to the fast-fashion destination s iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.

Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We re always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless. Be part of something epic. Be part of Forever 21. Apply today!

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